POLICIES
Your pet(s) are very important to us, Fetching Styles would like to assure you that every effort will be made to make your animal’s grooming experience as safe and pleasant as possible. Safety comes first for everyone, people as well as the animals, during the grooming process.
Current Vaccinations
For the safety of our spa guests we require pets to be in good health and to be up to date on vaccines. Vaccine requirements (for dogs) include: DHLP, & Rabies. We strongly recommend a Bordetella vaccine. Please bring copies of these vaccines for our records. Puppies under 9 months of age are excused from Rabies, but must have their first series of vaccines. If your dog can’t be vaccinated due to a medical condition please submit a letter from your veterinarian.
Health or Medical Problems
Occasionally, grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming. All medical expenses for veterinary care (if needed) will be covered by the animal’s owner upon signing this contract/agreement. Pet parents are responsible for communicating any pre-existing medical concerns prior to service and ensuring that their pet(s) are healthy enough for grooming.
Accidents
Although accidents are very rare, there is a risk when dealing with pets. Grooming equipment can be sharp, and although we use extreme caution and care in all situations, possible problems could occur including cuts, nicks, scratches, quicking of nails, etc. In most cases this can happen when a pet is wiggling or moving around. Your pet’s safety and comfort is our number one priority. In the event an accident does occur, you will be notified of the accident. If Fetching Styles feels it needs medical attention, and the owner is not on-site, Fetching Styles will seek immediate veterinary care for your animal. Local Vet: Klein Animal Clinic, 563-441-7560
Eyes
When grooming around the pets eyes we are very careful to gently blow hair away from the eyes, however at times we can’t prevent all particles related to grooming and the environment away from the eyes. If your pet shows signs of pet irritation this is most likely a result of hair in the eye(s) although uncommon it is a risk. A sterile saline eye cleansing solution can be used to aid. Fetching Styles is not to be held responsible for any medical treatment in regards to this.
Fleas/Ticks
Fetching Styles strives to be a parasite-free salon. Fetching Styles requires a flea/tick treatment in the event that these parasites are found on your pet(s). If your pet(s) have any fleas they will be given a flea / tick bath at your expense of $5-10. This will be mandatory to protect our salon and other guests from parasites. If your pet(s) need(s) more than 15 minutes of tick removal grooming pricing will differ from our base pricing or you may be referred to a local veterinarian. If we feel the need to add a flea bath after drop off, you will be called and notified.
Matted Coats
Pets with severely matted coats require extra attention (extended appointment.) Mats in a pet’s coat grow tight, and can ultimately damage and tear the pet’s skin, which provides a breeding ground for parasite infestations. Fetching Styles will not subject your pet to stress and potential pain by excessive de-matting. Removing a heavily matted coat can cause nicks, cuts or abrasions due to the skin growths trapped in the mats. Heavy matting can also trap moisture and urine near the pet’s skin allowing mold, fungus or bacteria to grow, producing skin irritations that existed prior to the grooming process. After-effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions and failure of the hair to re-grow. In some cases, pets may exhibit brief behavioral changes. Prevention is the best defense by scheduling regular grooming appointments, every 4-6 weeks. *If your pet needs to be shaved to remove matting, by signing below, you acknowledge that you agree to the procedure and are aware of the potential risk and additional fees. However shaving of mats will be at the groomer’s discretion and will be discussed during your grooming consult upon drop off. Shaving an excessively matted coat can result in added fees of $10 and up, depending on the size of the dog and the time required to remove the coat. Brushing mats from the coat will be charged $1 per minute beyond the first 15 minutes of brushing.
Refusal of Service
Fetching Styles has the right to refuse any services at any time, in the event that your animal is too stressed or becomes dangerous to groom or Fetching Styles is concerned of the pet’s health, Fetching Styles has the right to refuse grooming services, stop grooming services, or cancel grooming services at any time before, during or after grooming and client will be charged a grooming fee (for what was done up until that point.)
Use of Muzzles
Muzzling does not harm your animal and protects both the animal and the groomer. In some cases, muzzling may even calm a stressed animal, allowing the grooming process to continue. If an animal still acts in a way that is dangerous, Fetching Styles has the right to stop service (as stated above.) Other methods are used to calm your pet, muzzling is a last resort.
Satisfaction
Your satisfaction is important to us! If you are unhappy for any reason, and would like something adjusted, we will be happy to make any adjustments when you pick-up your pet from his/her appointment. Or we can make any adjustments within 5 business days. We request that any changes you’d like to be addressed upon your pet’s next spa day be communicated so we can meet your expectations as we keep detailed notes on each account.
Photographs
Allow / help us grow our business! If you prefer not to have your pet’s photos possibly included on our website or social media, please let us know.
Appointment Length Times, Appointment Policies & Potential Fees
We understand that schedules may vary, but we kindly request that pet parents coordinate their schedules to allow us adequate time to properly care for their pets to our standards. We will do our best to coordinate with your schedules however we won’t rush our services for safety reasons. Upon completing a service a phone call will be made to let you know your pet(s) is/are ready for pick up. We book in a strategic manner that avoids “over booking” which also creates the peaceful environment we strive to create and are well known for. When pets are not picked up for several hours after services this limits our space for the next guests checking in. Also, when pets are left in our care for several hours we are responsible for potty breaks and any other care they may need which we will happily provide of course. However, the extended care does deplete time from our other guests. Our main concern is safety as always as again we can’t exceed a certain amount of pets within our small shop at once; especially larger pets. All pets left after 3 hour after being called upon for pick up may be charged a daycare fee. This fee will be applied in hopes to encourage a timely pick up so we can ensure safety for all pets in our care.
Late Pick Up
We close our salon Tues-Saturday at 4:30pm, pets picked up after those times MAY be subject to a late pick up fee. Again as stated above we understand the potential of conflicting schedules and will do our best to ensure flexibility, however we kindly request that pet parents keep this time in mind when coordinating schedules. We understand that there may be some circumstances that may keep a pet parent from picking up on time and we ensure to be fair in regards to this. At the end of the day we have groomed many pets with love and as much as we love what we do we need to get some rest too to be able to pamper the next day’s guests. If for any reason any pets are left over night, boarding fees will apply. Pets left over night will be given adequate housing for the evening, food and water. Pets left over night will be available for pick up next business day at 8am (unless specified by management.) Payment of services are due upon check out: Cash or debit/credit cards are accepted- no checks